Experienced and results-driven Implementation Project Manager with a proven track record in SaaS implementation, IT infrastructure, and customer-focused project management. I specialise in delivering end-to-end technical solutions that empower organisations to thrive in a fast-paced, digital landscape. My approach combines technical expertise, creative problem-solving, and a dedication to building strong client relationships.
Throughout my career, I have successfully managed multiple projects across EMEA and North America, leveraging tools like Jira, Confluence, and CRM platforms to ensure seamless execution. I excel at collaborating with cross-functional teams, translating complex technical requirements into actionable solutions, and fostering client enablement through tailored training and support.
Key strengths include:
Comprehensive SaaS implementation lifecycle management
Process optimisation and continuous improvement to drive efficiency
Stakeholder collaboration and transparent communication
Hands-on experience with RTLS products, CRM systems, and API integrations
Highlights of my achievements include delivering over 50 SaaS and On Premise implementation projects with a 95% on-time delivery rate, and reducing implementation timelines by 15% through process enhancements.
Passionate about helping organisations unlock the full potential of their digital tools, I focus on aligning technical solutions with strategic business goals. I take pride in creating value-driven outcomes and fostering professional relationships built on trust and mutual success.
If you're looking for a proactive, technically skilled, and client-focused professional to manage complex projects or drive digital transformation initiatives, let's connect!More...
Marilia Fraga
Client Coordinator
Verified
As the Client Coordinator, Marilia Fraga's key responsibilities include managing client relationships, coordinating project timelines, and ensuring customer satisfaction. She has demonstrated excellent communication skills, problem-solving abilities, and a strong attention to detail. Her role is crucial in bridging the gap between the company and its clients, making sure that client needs are met and their expectations are exceeded. She is also responsible for identifying potential new clients and maintaining strong relationships with existing ones. Her efforts have significantly contributed to the company's client retention and growth.More...