Eljin Brown, as a Senior Support Engineer at USCLOUD, you play a crucial role in maintaining the company's cloud-based services. In the past month, we have seen a significant increase in our customer base which has led to a 15% increase in support queries. Your team has done an excellent job in resolving these issues, maintaining a 98% success rate. However, there is an increased need for automation in the support process to handle the growing volume of requests. We are also exploring the development of a self-service portal for customers to resolve common issues. This will help us maintain our service quality and customer satisfaction rates. We are also looking into advanced training programs to keep our support team updated with the latest cloud technologies.More...