Kevin Carlson, as the CIO/CTO of InhouseGeek, spearheaded the development of a cutting-edge AI-driven customer support platform that reduced response times by 60% and increased customer satisfaction by 45%. Under his leadership, the company successfully migrated its entire infrastructure to a cloud-based system, resulting in a 30% reduction in operational costs. Kevin also played a pivotal role in launching a cybersecurity initiative that fortified the company's defenses, leading to a 70% decrease in security breaches. His innovative approach to technology integration earned a spot on the MSP250 list of the Top 100 Most Innovative Companies, and Top 10 Construction Tech Leaders of 2023.More...