As the Regional Manager at Infinity Marketing Team, I lead a dynamic team of event coordinators and field teams to deliver exceptional results across our markets. My role involves overseeing more than 70 event days per market over 25 weeks, generating an impressive average of over 260 leads per event day, and maintaining a remarkable 95% stakeholder satisfaction rate.
I prioritize alignment and collaboration within my team through weekly strategy meetings and monthly staff connects, ensuring that we are all working towards our common goals. To facilitate this, I utilize tools like Monday.com, PayPal, and Slack to optimize our event coordination and enhance operational efficiency.
In my position, I also manage vendor relationships and contract negotiations, securing cost-effective solutions that contribute to seamless event execution. Providing exceptional customer service is paramount; I handle client escalations personally, ensuring that concerns are resolved promptly and that we maintain high-quality brand engagement. My work as a Regional Manager exemplifies my commitment to driving results and improving customer experiences in a fast-paced, customer-focused environment.More...