I am a customer service and insurance professional with over 3 years of experience in insurance advisory, billing, and client support, currently working as a Paralegal with a U.S.-based law firm. In my legal role, I manage client intake, case documentation, and sensitive communications, which strengthened my accuracy, organizational skills, and ability to explain complex processes clearly. Previously, I advised clients on insurance policies, exceeded sales targets, and improved retention rates, while also handling billing and call center operations. Known for building strong client relationships, resolving issues efficiently, and maintaining professionalism under pressure, I bring a combination of legal, customer service, and insurance expertise to every role.More...