Accomplished senior leader with 24+ years of progressive experience, including 15+ years spearheading large scale public sector outsourcing and e-governance projects. Proven expertise in transforming citizen service delivery (G2C) for Government of India, managing operations across 93+ domestic & 11+ International locations. Consistently delivers operational excellence, 100 % SLA compliance, 99 % customer satisfaction and significant cost saving( Rs 20 Cr annually). A strategic partner adept at navigating complex stakeholder environments ( Including Central & State level ministry engagement) & driving digital transformation.More...