iboss, a leading cybersecurity company, continues to experience positive growth and has successfully expanded its customer base. Our latest product enhancements have been well-received and have significantly improved customer satisfaction rates. Despite facing challenges due to the pandemic, our team has effectively managed to maintain high-quality service delivery. However, there are areas of improvement in customer onboarding and product training that need attention. We recommend implementing a more personalized customer engagement strategy to further improve customer experience and retention.More...