My career highlights include investigating and resolving complex customer complaints, leading teams to deliver exceptional customer service, and implementing process improvements that enhance efficiency and compliance. I have a proven track record in risk management, cross-functional collaboration, and delivering training to uphold industry standards. My educational background includes certifications in English proficiency from Cambridge University, two years of English Literature studies, and a license to teach English as a foreign language. I am passionate about regulatory compliance, data privacy, and continuous professional development, and I thrive in fast-paced, compliance-driven environmentsMore...