Hum Energy Company has been experiencing significant growth, with an increased demand for our products. This has resulted in a high volume of customer inquiries and feedback. As the Customer Service Manager, Vineetha D, your role in managing and improving our customer service operations is crucial. Your team's ability to resolve customer issues promptly and professionally has been commendable, contributing to the overall customer satisfaction. However, there are areas for improvement, such as reducing response time and improving the quality of after-sales service. We recommend implementing a more robust training program for the customer service team and considering the use of AI technology to manage high volume inquiries.More...