Transcom is a global customer experience specialist, providing customer care, sales, technical support, and credit management services through its extensive network of contact centers and work-at-home agents. As a Customer Reconnect Specialist, I am responsible for re-engaging and retaining customers who have shown signs of disengagement or dissatisfaction. She utilizes her excellent communication skills and customer service knowledge to understand the reasons for disengagement, address customer concerns, and propose solutions to meet customer needs and improve their experience with Transcom. Her role is critical in maintaining customer relationships and contributing to the company's overall customer satisfaction and retention rates.More...