With a Bachelor’s Degree in Biology, I bring over 10 years of customer service and data entry experience, 6 years in corporate training, and 2 years in project management. I’m also an ATD Certified Trainer, combining technical knowledge with a strong foundation in instructional design and team leadership. I have worked for the following companies in the past 10 years: Accredo Specialty Pharmacy, Cigna, Prospero Health, Optum, Cencora and now HST Pathways.More...
Kwanza Ozier
Product Implementation Manager@HST Pathways
Verified
I’m a seasoned Product Implementation Manager with a diverse background in healthcare technology, client success, and operational leadership. With over a decade of experience spanning implementation, program management, and customer engagement, I specialize in helping organizations adopt and scale digital solutions that drive efficiency and deliver measurable results.
Throughout my career, I’ve led cross-functional teams through complex software rollouts, built and optimized onboarding processes, and partnered with stakeholders at all levels to ensure seamless transitions and high client satisfaction. I’m known for my ability to communicate clearly, solve problems strategically, and bring structure to dynamic environments.
Whether launching a new platform or improving internal workflows, I bring a steady, thoughtful approach that keeps people at the center of every solution.More...