Andres Bermudez is the Client Services Manager at Horatio, where he leads a dynamic team dedicated to enhancing customer satisfaction and retention. With over a decade of experience in client relations, Andres has a proven track record of driving process improvements and fostering strong client partnerships. He holds a degree in Business Administration from the University of Miami and is passionate about leveraging technology to innovate customer service solutions. Outside of work, Andres enjoys exploring new culinary experiences and is an avid traveler.More...
Maria Alejandra Jimenez
People Operations Coordinator@horatio
Verified
People Operations and HR professional with 6+ years of experience supporting U.S.-based companies in BPO, HR Tech, and SaaS environments.
I specialize in People Operations, HR compliance, onboarding, and operational support for distributed teams. I’m known for bringing structure to complex processes, mitigating risk, and translating regulatory or technical requirements into clear, actionable workflows.
I’ve worked closely with B2B clients and internal stakeholders, supporting HR systems adoption, employee lifecycle processes, and cross-functional collaboration in fast-paced environments.
I thrive in remote roles where ownership, accuracy, and communication matter, acting as a bridge between people, processes, and systems to drive operational stability and positive employee experiences.More...
Diana Milena Quintana
Senior Compliance Manager@horatio
Verified
Diana Milena Quintana is the Senior Compliance Manager at, where she spearheads regulatory initiatives and ensures organizational adherence to industry standards. With over a decade of experience in compliance and risk management, she has a proven track record of implementing effective compliance programs across diverse sectors. Diana holds a Master’s degree in Business Administration and is a certified Compliance Professional. Outside of work, she is passionate about mentoring young professionals and enjoying outdoor adventures with her family.More...
Helen Murmann
Associate@horatio
Verified
Lucia Sandoval
Case Manager
Verified
I have worked several years in customer service, also one year of experience as a case manager in a personal injury lawfirm based in LA.
I'm always keen to help people and make them feel they are important, I will search a proactive solution for their issues.More...