As Lydia Larson, Senior Customer Success Manager at HomeTown Ticketing, I have successfully built and maintained strong, long-term relationships with key clients. I've implemented effective strategies to improve customer satisfaction and retention rates, leading to a significant increase in repeat business. I've also played a key role in developing and improving customer service protocols, contributing to the company's reputation for excellent customer service. Additionally, I've led a high-performing team, consistently meeting and exceeding targets and KPIs.More...