Mark Francen is a seasoned professional with a wealth of experience in client services. As the Client Services Director at HighMark Strategies, LLC, he is responsible for overseeing the company's client service department, driving customer satisfaction, and developing strategies for customer retention and loyalty. Mark's expertise lies in his ability to successfully manage and nurture client relationships, ensuring that all their needs are met with the highest standard of service. Before joining HighMark Strategies, he held various leadership roles in the customer service sector where he honed his skills in strategic planning, team management, and project coordination. Mark owns a proven track record of enhancing client experiences and improving service delivery.More...