Remote Support Specialist | Administrative & Technical Services | Creative Professional
Verified
Results-driven IT Support Specialist, Identity & Access Management Professional, and Project Manager with 8+ years of hands-on experience delivering secure, scalable, and user-focused IT solutions across finance, insurance, media, and mining industries. Proven track record supporting remote and on-site teams, managing enterprise infrastructure, and ensuring seamless daily operations for distributed workforces.
Skilled in Microsoft 365 Administration, Microsoft Entra ID (Azure Active Directory), Office 365, Active Directory, VPN setup, MFA, conditional access, endpoint security, and user lifecycle management. Experienced in onboarding/offboarding employees, troubleshooting technical issues, managing licenses, improving system uptime, and providing high-quality end-user support across multiple branches and locations.
Led successful enterprise deployments including Microsoft 365 rollouts for 300+ users, security implementations, helpdesk operations, and IT process improvements that increased efficiency, compliance, and business continuity. Strong background in systems administration, DNS/DHCP, email security (SPF/DKIM/DMARC), remote support tools, and documentation.
Known for being dependable, proactive, and solutions-oriented, with excellent communication skills and the ability to work independently in remote environments while collaborating effectively with global teams. Passionate about using technology to solve business problems, improve workflows, and deliver outstanding support experiences.
Open to remote opportunities in IT Support, Technical Support, Customer Success, Identity & Access Management, Systems Administration, and Operations Support.More...