As Shavelle Ruffin, a Customer Service Representative at Contractor, I have successfully managed to handle a high volume of customer inquiries, complaints, and requests efficiently. I have consistently maintained a high customer satisfaction rate and have been recognized for my excellent communication and problem-solving skills. I have also played a key role in improving the company's customer service procedures, leading to an increase in customer retention. Additionally, I have been commended for my ability to work well under pressure and for my exceptional teamwork skills.More...