I started out more than 20 years ago doing PHP-based database-driven sites and have expanded my knowledge to multiple programming languages and design paradigms. If it's a web page or a REST-based API, I can make it work for you. I love the addition of new AI tools to the developer's repertoire and embrace sanity-based Machine Learning integrations based on the reality of what they do and do not do well.More...
With 15 years of experience leading client services, customer success, and operational excellence, I specialize in strategic account planning, enterprise client management, loyalty program and platform implementations, and creating customized customer success frameworks that drive measurable impact.
š¹ Proven track record of increasing retention, adoption, and revenue growth for Fortune-listed enterprises across technology, retail, healthcare, and financial services.
š¹ Expertise in leveraging data-driven metrics (SLA, KPIs, CSAT, NPS) to enhance visibility, proactivity, and productivity.
š¹ Passionate about building cross-functional collaboration, optimizing business processes, and mentoring teams to deliver long-term client success.
š¹ Adept at crafting loyalty program strategies and negotiating high-value contracts to strengthen customer relationships and drive business value.More...