Rochelle Ham, CFO and Head of Customer Experience at Hawke's Bay Airport, has been instrumental in transforming the financial landscape and elevating passenger satisfaction since joining the team in 2018. With over 15 years of experience in strategic financial management and customer-centric initiatives, she has successfully implemented innovative technologies that have increased operational efficiency by 30%. Under her leadership, the airport has consistently ranked in the top 10 for customer satisfaction in the region. Rochelle's commitment to excellence and her forward-thinking approach continue to drive Hawke's Bay Airport toward a sustainable and customer-focused future.More...