I have been in the Marketing industry for 15 years, with a focus on Project Management, Traffic Management, Market Research, and Digital Marketing.
All of these experiences have allowed me the skills to deliver a high standard of work, and I thrive in settings where I am able to organise and plan. I have a strong understanding of workflow management and the ability to manage teams. In addition to this, I have done deep research into consumer behaviour, having written reports for some of the top brands in South Africa - with a focus on the automotive, retail, and FMCG sectors.
Systems:
Workbook - Trello - Asana - Chase - Salesforce - Wordpress - Divi - WooCommerce - Google Analytics - Survey Monkey - MailChimp - Canva - Facebook - Twitter - Instagram - Grum - Hootsuite - Later - Business Manager - Slack - Zoom - Skype - Teams - Word Suite - YouTube - Google Suite - Toggl - HarvestMore...
LJ Snyman
Customer Success Manager
Verified
I am a seasoned Customer Success Manager and Marketing professional with over 10 years experience. I have successfully managed large portfolios of clients, significantly improving customer retention rates, and implementing effective customer success, marketing and brand strategies. I have also excelled in providing exceptional customer service, resolving complex issues, and building strong relationships with clients and internal teams alike. My leadership skills have led to the development of a high-performing customer success team, and award-winning marketing and advertising campaigns. I have consistently achieved and often exceeded targets, contributing to the overall growth of the businesses in which I'm involved.More...