I’m a senior service and experience designer focused on improving how complex systems function for the people who rely on them. My work sits at the intersection of service design, systems thinking, and product experience, with a particular emphasis on clarity, decision-making, and long-term impact.
I’ve worked across regulated healthcare platforms, operational systems, and large-scale mapping products, helping teams clarify problems early, reduce service friction, and design experiences that hold up under real-world constraints. I’m most effective in environments where complexity is unavoidable and thoughtful structure matters.
I bring a calm, collaborative approach to design, grounded in judgment rather than trends. I care deeply about designing systems that support people over time — not just interfaces — and I’m especially drawn to work that improves wellbeing, access, and everyday experiences at scale.More...