📍 Experienced Advocate | Project Manager | IT Specialist | Author
With a strong background in customer advocacy, project management, and IT solutions, I bring expertise in resolving complex issues, optimizing processes, and leading cross-functional teams.
Customer & Member Advocacy: Resolving inquiries with accuracy, advocating for services, and improving customer satisfaction.
Project Management & Leadership: Led multi-location teams, improved service metrics by 65%, and executed budget-conscious projects.
IT & Technical Expertise: Managed social media campaigns, designed websites, and maintained radar and communication systems in the U.S. Navy.
Data-Driven Decision Making: Saved $4M through process improvements and created business tools to enhance team performance.
📚 Author & Publisher | Breaking Free from Anxiety, One of Us: Harbinger of Death, Fragments of Me (upcoming)
🎗 Volunteer | Maryland Statewide Independent Living Council, NAACP
🔹 Let’s connect to discuss collaboration, leadership, and innovative solutions!More...