Senior User Researcher & Digital Consultant with 25+ years in digital and 16+ years’ experience in User Research across public sector, finance, education, and retail. Skilled in usability testing, interviews, and translating insights into practical recommendations. Experienced in digital consultancy and business improvement, advising organisations on service design and operational efficiencies. Entrepreneurial and adaptable, with experience running my own business and delivering high-quality, short-term or part-time projects remotely.More...