I’m a results-driven Customer Success and Client Experience professional with over 8 years of experience supporting global clients in SaaS, travel, education, and public sector environments. I’ve managed high-profile accounts at American Express and AARP, consistently resolving complex issues, improving client retention, and driving engagement. Highlights of my career include leading initiatives that generated $3.9M+ in revenue at 2U, resolving 95% of customer disputes within 72 hours at AARP, and consistently exceeding service and satisfaction metrics across roles. My strength lies in blending strategic consulting with empathetic communication to deliver lasting value to clients.More...