Hotel Operation Manager@Hotel Hacienda Na Xamena *****
Verified
I have successfully overseen and managed the daily operations of the five-star Hotel Hacienda Na Xamena, ensuring the highest level of guest satisfaction. I have implemented effective operational procedures, improved service quality, and increased profitability. I've also led a team of professionals, fostering a positive work environment and promoting career development. My leadership has resulted in improved staff efficiency and productivity. I have also effectively handled customer complaints and issues, ensuring they are resolved promptly and satisfactorily.More...