Ryan Dollar, as the Help Desk Manager at GoTo Foods, has revolutionized customer support by implementing an AI-driven ticketing system that reduced response times by 40%. Under his leadership, the help desk team achieved a 98% customer satisfaction rate, setting a new industry benchmark. Ryan spearheaded a cross-departmental training initiative that improved first-call resolution rates by 30%, significantly enhancing operational efficiency. His innovative approach to problem-solving earned him the prestigious IT Service Excellence Award in 2022.More...