Highly skilled Customer Service Consultant with extensive experience in managing customer relations and improving customer satisfaction. She specializes in creating and implementing customer service strategies, training customer service staff, and handling customer complaints and inquiries. Her expertise also includes developing customer service policies and standards, analyzing customer feedback, and recommending improvements to enhance overall customer experience. Michelle's strong communication skills, problem-solving abilities, and customer-centric approach make her an invaluable asset in improving customer service operations and driving customer loyalty and retention.More...