I'm a customer experience professional with 5+ years of supporting member happiness and streamlining operations across top lifestyle and media brands. At Condé Nast, I've worked on everything from launching BPO partnerships to creating thoughtful engagement campaigns for Vogue, Architectural Digest, and WIRED—all with the goal of making the customer journey smoother and more rewarding. I love working cross-functionally, using data to guide decisions, and making sure every interaction feels true to the brand.More...