Declan Gallagher, as a Customer Support Specialist, your role is pivotal in ensuring customer satisfaction and resolving customer issues. The past month saw a significant improvement in customer satisfaction rates, which increased by 15%. The new customer support software implemented has improved efficiency by 30%. However, there has been a 10% increase in unresolved issues, which needs to be addressed. Training programs have been scheduled to enhance the team's problem-solving skills. The goal for the next quarter is to reduce unresolved issues by 20% and further increase customer satisfaction by 10%.More...