I am an operations and strategy leader with more than 17 years of experience building, scaling, and transforming service organizations across logistics, BPO, and technology-enabled environments. My career has evolved from deep expertise in transportation and brokerage operations to leading multidisciplinary teams, designing operational frameworks, and driving organizational performance at a senior leadership level.
Throughout my journey, I have specialized in turning complex, fast-growing environments into structured, data-driven operations. I have built departments from the ground up—including operations, HR, training, culture, and performance management—while implementing KPIs, automation, and AI-supported processes that improve efficiency, quality, and customer outcomes.
In my current role as General Manager / Director of Operations Services, I focus on aligning teams, processes, and strategy to create scalable systems that enable sustainable growth. I work closely with leadership to translate business objectives into clear operational execution, strengthen accountability, and develop high-performing teams.
I am passionate about simplifying processes, empowering people, and creating the structure that allows organizations to perform at their best. I believe that operational excellence is not only about efficiency, but about building environments where teams thrive and customers receive consistent, high-quality service.More...