10+ Yrs Customer Success & Growth Leader | Web3, B2B & SaaS Expert | Strategic Partnerships, Retention & Expansion | Scaling Teams & Processes
With over ten years of experience in Customer Success and Operations, I specialize in driving growth, retention, and expansion for SaaS and digital platforms. I’ve led enterprise and strategic partnerships, crafted data-driven customer engagement strategies, and optimized renewals and upsells driving measurable revenue impact.
My experience focuses on managing high-value customer portfolios, maintaining strong engagement rates, and developing retention strategies that have significantly reduced churn and increased contract value. I’ve led executive-level business reviews, built customer health frameworks, and refined onboarding processes to improve satisfaction and unlock new growth opportunities. Whether it's streamlining renewal workflows, expanding key accounts, or collaborating cross-functionally to enhance the customer journey, I focus on creating seamless, scalable experiences that drive results.
I’m passionate about helping companies build long-term, successful customer relationships through proactive engagement, strategic alignment, and value-driven advocacy. If you’re looking for someone who can translate customer date and insights into action to drive real impact, let’s connect!More...
Blaise Turnbull
Brand and Operations Consultant
Verified
Brand Strategist, Operations and Partnerships Specialist with over 6 years of experience in startups in Tech and CPG industries.More...
Nnachi Onuwa
Senior Frontend Engineer@Biconomy
Verified
Biconomy continues to make strides in simplifying blockchain transactions, with a focus on improving user experience. The company's primary goal is to streamline the process for developers, making it easier to build applications on the blockchain. As a Senior Frontend Engineer, Nnachi Onuwa plays a crucial role in this process. His work involves creating intuitive and user-friendly interfaces, ensuring that users have seamless interactions with blockchain applications. His technical expertise and understanding of user needs continue to contribute significantly to the company's success in the blockchain industry.More...
Bia Melo
Researcher/Data Scientist, Consultant
Verified
🧠 Behavioural & Cognitive Neuroscience
👩🏻💻 Data analysis & data science
⚡️ Founder, Community Manager, GrowthMore...
I have successfully established myself as a self-employed independent contractor, specializing in design and facilitation.
I work on the intersection of embodied intelligence, choreographic and visual thinking tools, and design co-creation. I facilitate sessions and workshops, to explore the unknown and the invisible sides of a problem, through the body movement/no movement approach, in combination with design thinking and systems thinking.
I have successfully completed numerous projects, delivering high-quality and innovative design solutions that meet my clients' needs. I have also facilitated various workshops and training sessions, demonstrating my ability to communicate effectively and manage groups. My work has not only been recognized for its creativity and originality, but also its practicality and functionality.More...