Strategic Service Designer | Brand & Innovation Consultant | CX & Digital Expert
I help ambitious organizations turn customer insight into actionable strategies, meaningful brands, and standout services.
With 20+ years in both corporate and agency environments, I specialize in bridging brand strategy, service design, and innovation — grounding them all in real-world design research and human-centered thinking. Whether you’re launching a new digital product, repositioning your brand, or rethinking your customer experience, I can help uncover what matters and translate it into design that delivers.More...