I have solid experience in customer service, particularly in the hospitality and restaurant industry, where I’ve worked closely with guests and customers on a daily basis. I’m skilled at staying calm under pressure and take a professional approach to handling dissatisfied customers. My focus is always on listening, understanding the issue, and finding a solution that respects both the customer’s experience and the company’s standards. I believe that real service is about presence, patience, and responsibility – especially when things don’t go as planned.More...