Gerard Genis, despite the challenges posed by the global pandemic, your business has seen significant growth over the past year. Your commitment to digital transformation has proven successful with a 30% increase in online sales. However, there are areas that require attention - customer service and product diversification. Customer complaints have risen by 10%, largely due to delivery delays. We recommend investing in more reliable delivery partners and enhancing customer service training. Additionally, a focus on product diversification can potentially tap into new markets and increase revenue. Overall, the business is in a strong position, but these improvements can help ensure continued success.More...