Highly experienced customer service professional with over 25 years of proven expertise across the hotel, travel and tourism industry, as well as commercial aviation as international cabin crew. Adept at delivering exceptional service in dynamic, customer-facing environments, with a strong background in managing front-of-house operations within the financial services sector. Skilled in both written and verbal communication, including email correspondence, telephone support, and team coordination. Highly experienced in handling customer complaints with professionalism and empathy, while effectively managing client expectations to ensure satisfaction and loyalty. Holds NVQ Level 1, 2, and 3 qualifications in Customer Service, with a focus on reception and hospitality, demonstrating a commitment to excellence and continuous professional development. Renowned for professionalism, adaptability, and a customer-first approach.More...