Head of Customer Support Department@GearBubble, LLC
Verified
As Head of the Customer Support Department, I managed a team of 5–10 customer support agents, depending on seasonal demand. Our team supported the GearBubble print-on-demand platform as well as third-party integrations including Etsy, Amazon, eBay, and Shopify. I ensured that all technical issues were identified and resolved promptly, and I regularly coordinated with the Fulfillment Department to address and resolve any anomalies in the manufacturing and shipping processes to keep operations running smoothly.More...