Experienced and field tested service management advisor, coach, trainer and consultant. My knack is taking the mystique and mumbo out of Service Governance and Management. With over 20 years of experience from the trenches (all the way from the server rooms to Board meetings), and working all the scale from small Service Providers to billion dollar enterprises, i have learned they all share the same symptoms of service management gone bad.
My mission is to help them fix that, and first and foremost make their customers get the best value they can, from the servivices they get from these providers. Think big, think simple.More...