A strategic thinker, client service oriented leader. Over 15 years experience in client services. Maintaining high customer standards while growing the business.More...
Subrato Basu
Founder & Director@The Executive Board
Verified
Seasoned Executive: Possessing extensive experience in budget, P&L, and personnel management, ensuring strategic financial oversight and effective team leadership.
Veteran Business and Technology Consultant: Over 25 years of consultancy/advisory expertise with The Research Board (Premier Gartner Inc. Business Unit) and 5 years as a Digital Transformation Leader at SoftwareONE, demonstrating a deep understanding of industry trends and digital innovation.
Driving Organizational Transformation: As the Lead Partner in Business-IT Strategy & Governance, spearheaded the comprehensive transformation of numerous Fortune 500 organizations over 20 years. This encompassed formulating and implementing Digital and IT strategies, restructuring both business and IT operations, enhancing processes, optimizing capital investments in infrastructure, fostering people development, and instigating behavioral changes. For one client, devised a 5-year IT strategy with a cumulative investment plan of US$3.2 billion, complete with an execution roadmap and governance framework.
Revenue Generation & Operations Management – Developed and led the Global Membership Services within the Growth Opportunity Sectors (GOS). Led an international team of research, service delivery as well as member experience to ensure that retention remains >91% and growth of 48% YoY.
Frontier Initiative Excellence – Lead & Managed complex global projects on digitalization, noteworthy being “Motorola~DIRECT”, City Surveillance and Public Safety Solutions, Brity Works - Enterprise Collaboration with Samsung, Global Acceleration and Innovation Network (GAIN) Program for Government of Malaysia
Portfolio of Clients as Lead Partner –Was responsible for relationship & business continuity as Lead Partner for some of the largest accounts for Research Board and SoftwareONE across Asia Pacific & North America including Canada e.g. Holcim, Coca-Cola, United Nations, Standard Chartered, HSBC, Shell, Toyota, Takeda, Johnson & Johnson, DHL, T-Mobile, the Ministry of Defence, MonsMore...