I'm a visionary Strategic Project Leader with over 15 years of experience driving operational excellence across BPO, SaaS, and service industries. I’ve built and scaled PMOs, led complex cross-functional initiatives, and delivered measurable impact for national managed care organizations and beyond. I thrive at the intersection of strategy, collaboration, and execution—always blending operational rigor with heart.
🧭 Core Competencies
- Managing full project lifecycles—from initiation to closure
- Strategic planning, risk mitigation, and budget oversight
- Leading and mentoring cross-functional teams
- Aligning operations with compliance and managed care standards
- Executive reporting, stakeholder engagement, and vendor management
- Driving process optimization, SOP development, and change management
- Tools I use: MS Office Suite, Project, Visio, Salesforce, JIRA, Confluence, Zendesk
💼 Career Highlights
- Senior Director of Project Management, ResultsCX
I led global PMO teams and strategic initiatives for healthcare clients, improving throughput and onboarding speed.
- Strategic Outreach & Engagement Consultant
I designed scalable frameworks and branded initiatives that amplified community and organizational impact.
- Project Manager Roles in SaaS, Marketing, and Client Services
I consistently delivered high-impact outcomes through creative collaboration, operational precision, and stakeholder alignment.
🎯 Goals & Passions
- Short-Term Goal: I’m looking to secure a strategic project management role—whether in healthcare, managed care, or another mission-driven industry—that builds on my ResultsCX experience and offers opportunities to learn, grow, and expand my impact.
- Long-Term Goal: I want to leave a legacy of scalable, human-centered programs that drive systemic change and operational excellence.
- I’m passionate about mentoring, recognition program design, and shaping cultures that value both innovation and accountability.More...
James Rawlings
Creative Director, Copywriter
Verified
the rawlings partnership was founded in 2022 by James Rawlings to write, produce and direct comedy content for brands and agencies. So, whatever it is you're after, TV and digital content, radio and podcasts or all manner of social, look no further.
James started out as a comedian and won the prestigious Perrier Award at the Edinburgh Festival in 2002 with his sketch act The Consultants. The Consultants went onto have four series on BBC Radio 4. As a comedy actor he’s starred in all sorts of films and television including, Bridget Jones, St Trinians, the Best Exotic Marigold Hotel and Nathan Barley. He's written for comedians such as Steve Coogan, Bill Bailey and Chris Morris.
He moved into advertising in 2010, setting up comedy production company Hoot as Creative Director. He quickly established himself as a leading comedy writer and director within the industry. He has written and directed over 100 comedy spots for brands including Virgin, Pizza Hut, Philips, Unilever, Tesco, Asda, Diet Coke, KLM, The National Lottery and Primark to name but a few. From 2018 to 2021 he was Creative Director of comedy content house, Gaggle Productions, writing and directing campaigns for B&Q, Meatless Farm, Skittles and Oxford Landing.
Since 2021 James has been hosting 'Dissecting the Frog', a podcast which discusses comedy in advertising with guests from the film, acting and comedy world such as BAFTA winning director Jim Field Smith and award winning actor writer Rufus Jones.More...