With over nine years of experience in the Fire Industry and a strong background in leadership, operations, and customer success, I bring a people-first approach to everything I do. My professional journey includes supervisory roles, where I led diverse teams, collaborated cross-functionally, and contributed to continuous business improvement.
I thrive in team environments that value open communication and a solution-focused mindset. I approach challenges with curiosity, seeking to understand individuals and systems in order to identify gaps, improve processes, and foster collaboration. My experience spans key administrative and operational functions such as scheduling, estimating, invoicing, timesheet management, and purchase/work orders.
In addition to my technical and leadership experience, I’ve worked closely with field technicians, management, and support teams, developing a strong understanding of how interconnected roles contribute to organizational success. This systems-based thinking allows me to support team development, resolve internal friction, and strengthen workplace culture.
I’m passionate about personal and professional growth—for myself and those around me—and I’m committed to contributing to supportive, forward-thinking environments.
Key Skills & Experience
9+ years in the Fire Industry
Leadership & Team Supervision
Customer Success Management
Operational Planning & Estimating
Strong Communication & Conflict Resolution
Systems Thinking & Cross-functional Collaboration
Qualifications
Diploma of Life Coaching (NLP, CBC, Narrative, Solution Focused) – Life Coaching Institute Australia, 2024
Certificate in Cognitive Behavioural Coaching (CBC) – Life Coaching Academy, 2023
Quantum Coaching Academy (QCA) – NLP, Hypnotherapy, EFT, TIME, 2023
Certificate in Life Coaching – Open Colleges, 2015
Certificate III in Business Administration - MSIT, 2009More...