Customer Experience & Onboarding Strategist@Freelance | Open to Full-Time Opportunities
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Customer Experience & Onboarding Strategist with 10+ years of experience helping teams streamline processes, improve retention, and scale client success operations. I’ve onboarded 150–200 clients annually, led cross-functional rollouts, and built documentation playbooks using tools like Scribe, HubSpot, and ClickUp. Known for building trust with C-suite stakeholders and turning complex workflows into scalable systems. Currently open to full-time, remote opportunities in SaaS, onboarding, or customer lifecycle strategy.More...