Fraserway RV company has experienced significant growth and customer satisfaction in recent months and years. Our customer service department, under the guidance of Sabrina Z has played a critical role in this success. Sabrina's team has effectively handled customer inquiries, complaints, and provided necessary support, resulting in improved customer retention and loyalty. Additionally, the implementation of new customer service strategies has enhanced our overall service delivery. Despite the challenges posed by the pandemic, the team has maintained high service standards, demonstrating resilience and adaptability. Moving forward, we aim to continue improving our customer service experience by leveraging technology and providing ongoing training for our staff.More...
Calvin Zhuang
Customer Service Representative@Fraserway RV
Verified
Calvin Zhuang is a dedicated Customer Service Representative at Fraserway RV company, an established organization in the recreational vehicle industry. With several years of experience in customer service roles, Calvin has honed his abilities in customer relations, conflict resolution, and communication. His expertise lies in understanding customer needs, providing appropriate solutions, and ensuring customer satisfaction. Prior to joining Fraserway RV, Calvin held customer service roles in varied industries, demonstrating his ability to adapt and excel in different environments. His passion for helping people and his knowledge of RVs makes him a valuable asset to the Fraserway RV team.More...
Stephen Simms
President of Retail & Shared Services@The Canadian Brewhouse
Verified
Stephen Simms is a seasoned executive with a wealth of experience in the retail industry, currently serving as the President of Retail & Shared Services at The Canadian Brewhouse company. His role involves overseeing all retail operations and shared services for the prominent chain of Canadian casual dining restaurants and bars. Prior to this, he has held several leadership roles in the retail sector, honing his skills in strategic planning, team leadership, and operations management. Stephen is known for his ability to drive growth and operational efficiency while maintaining a strong focus on customer satisfaction. He holds a degree in Business Administration and Management. His dedication to excellence and passion for the hospitality industry have been key factors in his successful career.More...