I’m João Fortes, a bilingual professional (Portuguese/English) with experience in technology, technical support, customer service, leadership, and translation.
Currently, I work as a Level 1 Support Technician, assisting clients, troubleshooting technical issues, and ensuring a reliable, high-quality experience. I also work as a freelance translator (Portuguese ⇄ English), focusing on tech, technical documentation, and business communication — combining precision, clarity, and adaptability.
Previously, I served as a Team Leader at Foundever, supporting agents and supervisors to improve performance and customer satisfaction. My background in in-store tech support strengthened my problem-solving skills and customer focus.
I hold a technical degree in Business Administration from ETEC Apiaí and I’m pursuing a Bachelor’s in Computer Engineering at UNIVESP. My main interests include IT, automation, AI, and software development, especially how technology connects with communication.
Key strengths:
• Clear and empathetic bilingual communication
• Fast learning and logical problem-solving
• Passion for technology, systems, and languages
• Adaptable mindset and continuous learning
I aim to grow professionally while combining tech expertise and language skills to build efficient, human-centered solutions.More...