Marlink Telemar is a global leader in providing innovative and integrated satellite communications solutions to customers in the maritime, enterprise, and government sectors. As an IT Support and Customer Service representative, I am responsible for ensuring that all customer issues are addressed promptly and efficiently. I play a crucial role in maintaining the high level of customer satisfaction that Marlink Telemar is known for. My task include troubleshooting technical issues, providing guidance to users, and escalating complex problems to the appropriate teams. I have also assists in developing and implementing IT solutions that enhance the company's service delivery.More...