Shanelle Mayfield is a dedicated Customer Service Consultant at FM Global, where she excels in delivering exceptional client support and innovative problem-solving solutions. With over 24 years of experience in the industry, she has a proven track record of enhancing customer satisfaction, streamlining service processes, and preventing losses. Shanelle is passionate about building strong client relationships, continuously improving service efficiency, and reducing losses. Outside of work, she enjoys writing and traveling.More...
Matthew Helenek
AVP Solution Architecture@FM Global
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Matthew Helenek, as the AVP Solution Architecture at FM Global, is responsible for overseeing the design and implementation of technical solutions to meet the company's business needs. His role includes developing strategies for system architecture, guiding the development team, and ensuring the successful execution of technology solutions. He plays a crucial role in aligning IT systems with business objectives, ensuring efficient and secure operations. His expertise in IT infrastructure and cloud computing helps FM Global in maintaining a robust and efficient technology framework.More...
Johanna Hetherton
Marketing Manager@FM Global
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I’m a marketing communications professional with nearly 40 years in the insurance industry.More...
Bryn Garrity
Consultant and Coach
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I am a professional in Boston with a background in Commercial Property Insurance as a Risk Consultant. I also coach rowing and own an indoor rowing studio in the Boston area.
I have a BS in Mechanical Engineering with 11 years of experience in the insurance industry reviewing construction plans, managing accounts, and surveying properties.
In addition to my engineering experience, I am a seasoned rower and high school rowing coach for a Boys Varsity program. In September 2024, I opened a rowing studio that features high and low intensity cardio classes as well as an adaptive rowing program.More...
Efren Hidalgo
Sr. UI/UX Designer & Researcher@Dana-Farber Cancer Institute
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Principal UX Designer with 16+ years of experience formulating innovative and research-based UX design strategies and solutions
that address complex business problems, elevate customer satisfaction, and boost ROI.
Track record of leading cross-functional teams to facilitate end-to-end implementation of UX design projects within fast-paced, environments. History of elevating user retention and engagement by leveraging high-fidelity mockups, wireframing, and
user-centered design methodologies. Successful in reducing development time and facilitating data-driven decision-making by
leveraging market intelligence, employing A/B testing, and using Google Analytics. Background in boosting sales revenue and
achieving substantial cost-savings while transforming platforms/tools, redesigning B2C and B2B platforms, and spearheading CMS
integration while following quality assurance standards. Strong communication and creative-thinking skills with an ability to translate
and present complex design concepts understandable for technical and business stakeholders. Deep knowledge of Agile/Scrum
methodologies, Lean UX, iterative improvements, design thinking concepts, and ADA compliance regulations.More...
Bob Gulla
Copywriter/Content Consultant@Right On! Marketing
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Bob Gulla is an accomplished copywriter and content consultant at Right On! Marketing, where he uses his exceptional skills in copywriting and marketing to create compelling content and effective marketing strategies. With a wealth of experience in the industry, Bob's expertise lies in brand development, content strategy, and customer engagement, helping businesses effectively reach their target audience and achieve their marketing goals.
Prior to joining Right On! Marketing, Bob had worked in various roles within the marketing and advertising industry, honing his skills and gaining invaluable experience. He has a proven track record of delivering high-quality, impactful content that drives business growth and customer engagement.
Bob is known for his creativity, strategic thinking, and ability to understand and articulate a brand's unique voice. His exceptional writing skills, combined with his deep understanding of marketing principles, make him an integral part of the Right On! Marketing team. He is committed to helping businesses tell their story, connect with their audience, and drive their marketing objectives.More...