Transformational OPERATIONS LEADER with a track record boosting EBITDA, improving employee engagement, and delivering exceptional customer experience in high-growth, PE-backed environments. 20+ years of global leadership in facilities management, commercial operations, and enterprise transformation. Spanish-English bilingual. Member of CHIEF.
✔ Drives $100M+ multi-site portfolios with full account ownership, leading national rollouts, acquisition integrations, and end-to-end service delivery.
✔ Trusted as the voice of the customer and product owner for internal and client-facing IT platforms.
✔ Known for building high-accountability cultures across service delivery and call center teams.More...