With 15 years of experience leading client services, customer success, and operational excellence, I specialize in strategic account planning, enterprise client management, loyalty program and platform implementations, and creating customized customer success frameworks that drive measurable impact.
š¹ Proven track record of increasing retention, adoption, and revenue growth for Fortune-listed enterprises across technology, retail, healthcare, and financial services.
š¹ Expertise in leveraging data-driven metrics (SLA, KPIs, CSAT, NPS) to enhance visibility, proactivity, and productivity.
š¹ Passionate about building cross-functional collaboration, optimizing business processes, and mentoring teams to deliver long-term client success.
š¹ Adept at crafting loyalty program strategies and negotiating high-value contracts to strengthen customer relationships and drive business value.More...
Natasha Gilkey
Healthcare education training & development
Verified
Nursing & allied health educator
Global Training & development specialist
Mentor, coachMore...