I excel in and is able to:
Develop and maintain strong relationships with enterprise clients (B2B)
Primary point of contact within the organization.
Analyse client needs, objectives, challenges and develop customized solutions to address requirements.
Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver value-added services and solutions to key accounts.
Effective fraud management for promoting growth and meeting customers' increasing expectations for digital experiences.
Develop and implement strategic policies and account plans to achieve sales targets, revenue growth, and profitability objectives.
Conduct regular meetings and communications with accounts to review performance, address concerns, and identify opportunities for collaboration and expansion as a trusted partner
Negotiate contracts, pricing, and terms with key accounts, ensuring alignment with organizational goals and policies.
Monitor market trends, competitive activities, and industry developments related to key accounts, and adjust strategies accordingly.
Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders. Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.
Resolve issues and conflicts with key accounts in a timely and effective manner, ensuring customer satisfaction and retention.
Stay updated on industry best practices, emerging technologies, and customer trends to maintain a competitive edge in the market. Participate in industry events, conferences, and networking activities to promote the organization and build relationships with key stakeholders.
Maintain detailed records of interactions, transactions, and communications with key accounts in CRM systems or databases.
- Provide feedback and input to internal teams on product enhancements, marketing strategies, and customer requirements based on iMore...