Customer Success & Client Relations Specialist | SaaS, ERP, Business Consulting
Proactive and client-focused Customer Success and Client Relations Specialist with over 5 years’ experience supporting startups, SMEs, and corporates across SaaS, ERP, and consultancy sectors. Demonstrated success in delivering smooth client onboarding, compliance coordination, and operational setup, with a strong emphasis on stakeholder satisfaction and retention.
Skilled in managing high-value client relationships, including C-suite executives, by designing tailored success journeys that promote product adoption, customer loyalty, and long-term value. Adept at working cross-functionally with technical, product, and compliance teams to ensure alignment with business objectives and regulatory standards. Recognised for clear communication, client advocacy, and a consistent focus on delivering excellence, efficiency, and trust throughout the customer lifecycle.More...