Mitch Weeks is a seasoned professional serving as the Finance Director at Finatal, a leading recruitment firm specializing in finance and private equity. With a strong background in finance, he has acquired valuable experience and expertise, contributing significantly to the company's financial strategies and operations. Prior to his role at Finatal, Mitch held numerous financial leadership positions across various sectors, demonstrating his versatility and adaptability. He holds a degree in Finance and is known for his exceptional skills in financial planning, budget management, and strategic financial decision-making. His knowledge and innovative approach have played a pivotal role in driving Finatal's growth and profitability.More...
Ashleigh Shulman
Operations Specialist
Verified
Ashleigh Shulman is a dedicated Operations Associate with a passion for streamlining processes and enhancing efficiency. She excels in project management and has a proven track record of implementing innovative solutions that reduce costs and improve productivity. She also has a strong attention to detail and is extremely organized, and is also an excellent communicator. Ashleigh holds a Bachelors degree from the University of Hartford.More...
Dan Gibson
Head of Customer Experience@Joos Power
Verified
🔌 Head of Customer Experience @ Joos | Building scalable service ops from the ground up | CX strategy • Automation • Leadership
Customer experience isn’t just a function — it’s the heart of how brands earn loyalty. As Head of Customer Experience at Joos, I’m leading the charge in designing seamless, scalable support that keeps pace with high-growth startup energy while staying rooted in empathy and operational excellence.
Drawing from a background with blue-chip service brands (like British Airways), I blend enterprise-grade thinking with startup execution. From launching fresh CRM architecture (HubSpot) and building AI-integrated workflows, to leading a high-performing international team, I’m passionate about creating service ecosystems that don’t just respond — they anticipate.
My focus areas:
✅ Customer service design for digital-first environments
✅ Building and mentoring teams (currently managing an amazing Ghana-based agent team + CS Manager)
✅ CRM & automation (Freshdesk → HubSpot, AI agent rollout underway)
✅ KPI frameworks that actually matter (CSAT, FCR, Contact Duration, and more)
✅ Voice of the Customer programs that influence product decisions
I’m always open to conversations about CX strategy, leadership, or tech that empowers service teams.
📍 Based in the UK, leading global teams
🎧 Lifelong music geek | 🤖 Fan of elegant automation | ⚡ Believer in service as a growth leMore...