Erica Fraticelli is a seasoned Voiceover Artist with over 3 years of experience in radio commercials. Known for her versatile vocal range, she has lent her voice to numerous radio commercials. When she's not in the recording booth, she enjoys video editing and documentary filmmaking.More...
Declan Gallagher
Customer support specialist@Diligent
Verified
Declan Gallagher, as a Customer Support Specialist, your role is pivotal in ensuring customer satisfaction and resolving customer issues. The past month saw a significant improvement in customer satisfaction rates, which increased by 15%. The new customer support software implemented has improved efficiency by 30%. However, there has been a 10% increase in unresolved issues, which needs to be addressed. Training programs have been scheduled to enhance the team's problem-solving skills. The goal for the next quarter is to reduce unresolved issues by 20% and further increase customer satisfaction by 10%.More...